Shipping Policy
Thank you for visiting and shopping at PorchPotty.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
*Exception: Our live sod (available only in the US) is shipped out every Monday from our Los Angeles warehouse to keep it fresh.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
The best way to find out the exact shipping cost is to go through the check out process on our website. Add all the items you would like to order to your shopping cart online, then go through the process of checking out and entering your address. By going up to this point in checkout, we can provide you with the exact shipping cost to your specific location. The system will not charge you for anything before providing you with the cost of shipping, so you can back out at any point.
The transit time is then 1 - 5 business days depending on your location. All orders ship from our warehouses in Los Angeles, CA and Edison, NJ.
*Exception: Our live sod (available only in the US) is shipped out every Monday from our Los Angeles warehouse to keep it fresh.
*Delivery delays can occasionally occur.
Free Shipping Offer
We offer free shipping on orders over $99 within the 48 contiguous United States. This offer excludes international, Alaska, and Hawaii customers.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
International Shipping Policy
USA Website:
- United States (including Alaska, Hawaii, US Protectorates and APO/AE/FPO)
- Mexico
At Porch Potty we are always striving to be able to ship our amazing products to as many places as possible for our customers. In an effort to reach customers, we have added the following countries as an option from our USA warehouse:
- Japan
- Singapore
- Taiwan
- Brazil
- China
- South Korea
- Dubai
- Qatar
- Egypt
- Iran
- Bahrain
- Turkey
- United Arab Emirates
- Hong Kong
- India
- Malta
- New Zealand
You can place an order to these locations by calling our customer support team as 877-787-7339 or via customercareusa@porchpotty.com
Canadian website: Canada
Australian website: Australia
UK/European website:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- South Africa
- Spain
- Sweden
- Switzerland
- United Kingdom
Customs, Duties and Taxes
Shipping cost will be added at checkout or provided to you at the time of order.
Porch Potty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid before your product can be delivered.