Returns
Porch Potty's Pawsitively Simple Return Policy:
Our Commitment to You:
We’re committed to making sure you’re 100% satisfied with your purchase. If something's not right, we're here to help you out.
The Basics:
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You have a full 90 days from when your product arrives to decide if you’d like to return or exchange it.
The Fine Print:
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To be eligible for a return or exchange, your item must be new, unaltered, and unused.
What Does That Mean?
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No signs of wear, damage, or use.
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Must not be a special or custom order.
- Live grass products are excluded from returns or exchanges due to their perishable nature.
How to Initiate a Return:
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Contact us within 90 days of receiving your product.
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Our awesome team will guide you through the process and let you know how to ship the item back.
Important to Note:
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All returns are subject to inspection once we receive them.
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Customers cover all shipping costs, unless we made an oopsie.
No Take-Backs:
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Once your package is in the hands of the shipping carrier, it’s officially on its way back to us. At this point, we can't cancel your return and this return policy will apply.
Questions?
Need more info? Our Customer Care team is always a call or click away to answer any questions you may have.