Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Care immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a replacement or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
No refunds will be given for shipping cost. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
To ship returned product, please contact us by email or, call us at (909) 927-8556 ext 1, and one of our team members will help you.
Once your return has been accepted by the shipping carrier it is considered shipped. At that time, we will not be able to cancel your return order and Porch Potty Return Policies will apply.
Please contact customer service for more information on returning an item. Thank you.